By Virginia G.Bailey
Woodfin – Emerald Ridge Rehabilitation and Care Center has been recognized as a 2019 Silver – Achievement in Quality Award recipient by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL).
The award is the second of three distinctions possible through the AHCA/NCAL National Quality Award Program, which spotlights providers across the nation that have demonstrated their dedication to improving quality of care for residents and patients in long-term and post-acute care.
“Emerald Ridge strives daily to provide quality care for our Residents, as well as premium customer service. Our staff is dedicated to the Consulate Health Care mission of ‘Providing Service with Our Hearts and Hands’, said Candace Fisher, Executive Director at Emerald Ridge. “Our mission statement is the backbone of our care philosophy, and I honestly feel that our staff is the embodiment of this commitment. I am proud to be a part of the Emerald Ridge team, and we remain committed to providing a Silver experience for our residents and families for years to come.”
Based on the core values and criteria of the Baldrige Performance Excellence Program, AHCA/NCAL’s National Quality Award Program, established in 1996, challenges member providers to achieve performance excellence through three progressive levels—Bronze, Silver, and Gold. At the Silver level, members develop and demonstrate effective approaches that help improve organizational performance and health care outcomes.
“As a Silver Quality Award recipient, Emerald Ridge is well on its way to progress in their quality journey by continuing to achieve better quality results,” said Alana Wolfe, Chair of the AHCA/NCAL National Quality Award Board of Overseers. “I commend them for this outstanding achievement.”
As a 2019 recipient of the Silver award, Emerald Ridge can now advance in further developing comprehensive approaches that meet the criteria required for the Gold – Excellence in Quality Award.
The awards will be presented during AHCA/NCAL’s 70th Convention & Expo in Orlando, Florida, October 13-16 of this year.